New Insurance? Let us know!

If your insurance coverage or benefits have or will be changing, we need you to contact us with your updated information on our insurance update line at 405-844-4978 x591 as soon as possible to avoid interruption in your care. When calling, please have the following information ready:

• Insurance Carrier Name
• Policy & Group ID Numbers
• Claims address
• Customer Service phone number

If you are an infusion patient, we will be verifying your insurance coverage prior to your first treatment in 2024.  Changes in your coverage may include new co-pays, deductibles, out-of-pocket maximum, or pre-authorization requirements.  Once we verify your insurance, you will be contacted with an estimate for services that you will be responsible for paying at the time of your visit. If we are unable to verify your insurance information prior to your visit, we will need to reschedule your appointment.

Open Enrollment – Considerations when changing insurance that will minimize interruptions to your treatment and care.  

Open enrollment for the 2024 healthcare insurance coverage period is underway.  We have some very helpful information from the Arthritis Foundation to help navigate through the important considerations you need to make and avoid potential interruption in your current therapies and care.

There are 3 main types of open enrollment to keep in mind: if you are on Medicare, open enrollment begins October 15 and closes December 7; Federal Exchange plan open enrollment begins November 1 and closes January 15; and employer open enrollment varies depending on your employer. During this window of time, you will be able to enroll in or make changes to your health plan. The Arthritis Foundation has created an open enrollment checklist to help guide you, outlining ten areas of consideration for people living with arthritis to find the best plan for their needs.  This critical check list is attached at the end of this email.  Please use it when considering new insurance options as some of the plans may not cover your current therapies as well as others and we may not accept all plans.

Be aware – Medicare and ACA Federal Exchange plans – Skilled Nursing Centers and Hospice

Please be aware that OAC’s contracts with Medicare Advantage Plans and ACA Federal Exchange plans are extremely limited and can change at any time. Services provided at OAC under some of these plans may be paid as “out-of-network”, leaving you with a higher financial responsibility.  In some cases, you may not have out-of-network benefits and would be financially responsible for any services provided.

And finally, if you are in a skilled nursing center (SNC) or on hospice, you may not have benefits that pay for services you receive. Please notify our staff if you are in an SNC or on Hospice services.

We appreciate your assistance and the opportunity to serve you.